At OzOMG Pro ("we," "us," or "our"), protecting your privacy is a fundamental priority. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website, use our AI-powered property analysis services, or interact with us in any way.

We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2.1 Personal Information You Provide:

• Email Address: Required for account creation, report delivery, and service communications
• Property Search Information: Australian property addresses you submit for analysis
• Payment Information: For paid reports, processed by our PCI-compliant payment provider
• Communication Data: Information you provide when contacting support

2.2 Automatically Collected Information:

• Device type, operating system, browser type
• IP address, access dates and times, pages viewed
• Approximate geographic location from IP address
• Usage analytics and interaction patterns

We use the information we collect to:

• Generate and deliver your property analysis reports
• Process payments for PREMIUM and ULTIMATE reports
• Send you important service updates and notifications
• Respond to your inquiries and provide customer support
• Improve our service and user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

We may share your information only with:

• Service Providers: Payment processors, email providers, cloud hosting, and AI services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of merger, acquisition, or sale

We implement comprehensive security measures including:

• TLS 1.2+ encryption for all data transmission
• AES-256 encryption for sensitive data at rest
• PCI DSS Level 1 compliant payment processing
• Role-based access controls and security audits
• ISO 27001 and SOC 2 certified cloud infrastructure

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Property reports are typically retained for 3 years. You can request deletion of your data at any time.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us through our contact page. We will respond within 30 days.

We use cookies for:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Performance Cookies: Help us improve site performance

You can control cookie settings through your browser preferences.

Our service integrates with:

• Property data sources (Domain, Realestate.com.au)
• Secure payment processing
• Transactional email services
• Azure OpenAI (data not used for model training)

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@ozomg.com or through our contact page.